Return & Exchange Policy
Please review our policy for damaged products, exchanges and refunds.
Wood Story offers exchanges for eligible damaged, broken or defective products. We do not accept returns for non-damaged products or provide voluntary cash refunds, subject to applicable consumer law.
1. Replacement for Damaged Items
At Wood Story, we take great care in ensuring orders are securely packed and delivered in good condition.
If your item arrives damaged, broken or defective, we are happy to arrange an eligible free replacement or exchange.
2. How to Claim an Exchange
- Inspect your package upon delivery.
- Contact customer support promptly after delivery.
- Provide your order number and relevant details.
- Share clear photographs or a short unboxing video showing the damage.
- Keep the item and packaging until you receive further instructions.
The final exchange reporting deadline will be confirmed by Wood Story.
3. No Return Policy
Wood Story operates on an exchange-only basis. Returns for non-damaged products or change of mind are not accepted under our standard policy, except where required by applicable law.
4. No Cash Refunds
We do not offer voluntary cash refunds. Eligible damaged products are handled through replacement or exchange. Any legally required remedies remain available.
5. Replacement Availability
Where available, the damaged item will be replaced with the same product. If the same item is out of stock, a suitable replacement will be discussed.