Terms & Conditions
Please read the following information before using the Wood Story website.
1. Introduction
Welcome to Wood Story. These Terms & Conditions explain the general rules for using our online store and purchasing our products.
2. Product Information
We aim to provide accurate product descriptions, images and specifications. Natural wooden products may differ slightly in grain, texture and colour.
3. Product Prices
Product prices are displayed in Pakistani Rupees (PKR), unless otherwise specified.
Applicable delivery charges and other fees will be shown or communicated before order confirmation.
4. Orders
All orders are subject to product availability and order confirmation. Customers must provide accurate delivery and contact details.
5. Payments
Available payment methods are displayed at checkout. Customers must follow the payment instructions provided when placing an order.
6. Shipping & Delivery
Orders are shipped according to the available delivery services and checkout shipping options.
Delivery estimates may change due to courier operations or other external factors.
7. Returns & Exchanges
Wood Story operates an exchange-only policy for eligible damaged, broken or defective items.
Non-damaged returns and voluntary cash refunds are not available under our standard policy, subject to applicable law.
8. Wooden Product Care
Customers should follow relevant care instructions and use products for their intended purposes.
9. Children's Product Safety
Parents and guardians should review the age recommendations and safety information of each wooden toy and provide supervision where appropriate.
10. Intellectual Property
Original Wood Story branding, text, images and design materials may not be reproduced for unauthorised commercial use.
11. Website Use
Users must not misuse the website, submit fraudulent orders or attempt unauthorised access to website systems.
12. Liability
Nothing in these terms limits consumer rights or excludes liabilities that cannot lawfully be excluded under applicable law.
13. Changes to Terms
Wood Story may update these Terms & Conditions from time to time. Updated information will be published on the website.
14. Contact Information
Wood Story
Sitara Valley, Faisalabad, Pakistan
Phone: 03346201655
Email: woodstory.shop3@gmail.com