Privacy Policy
Your privacy is important to Wood Story.
Wood Story respects customer privacy. This policy explains how information may be collected, used and protected when you browse our website or purchase our products.
1. Information We Collect
We may collect the following information:
- Customer name and contact information.
- Email address and phone number.
- Billing and delivery address.
- Order and purchase details.
- Customer support communications.
- Website usage and technical information.
2. How We Use Information
Customer information may be used to:
- Process and manage orders.
- Arrange product deliveries.
- Provide customer support.
- Handle product exchange requests.
- Maintain website functionality and security.
- Meet applicable legal obligations.
3. Payment Information
Payment information is processed according to the method chosen during checkout. Third-party payment providers may handle transaction-related information under their own privacy policies.
4. Cookies
Our WooCommerce website may use cookies to support shopping carts, checkout sessions, customer accounts and website preferences.
Additional analytics or marketing cookies may apply if these services are enabled.
5. Information Sharing
Customer information may be shared with delivery services, payment processors, website hosting providers and other service providers where necessary to operate our store.
6. Data Security
We aim to implement reasonable security practices to protect customer information. However, no online system can guarantee absolute security.
7. Data Retention
Customer information may be retained for order fulfilment, customer support, accounting and applicable legal recordkeeping requirements.
8. Customer Privacy Requests
Customers may contact us regarding access, correction or deletion of their personal information, subject to applicable law.
9. Third-Party Websites
Links to external websites and social media platforms are subject to their respective privacy policies.
10. Policy Updates
We may update this policy when website functionality, business operations or legal requirements change.
11. Contact Information
Wood Story
Sitara Valley, Faisalabad, Pakistan
Email: woodstory.shop3@gmail.com
Phone: 03346201655